Refund policy

RETURN POLICY

Faulty, Damaged, or Incorrect Items

  • If you receive an item that is faulty, damaged in transit, or not as described, we will resolve it in accordance with Australian Consumer Law.
  • Please report the issue within 30 days of delivery, including photos or videos, and our team will assist you promptly.

Available Remedies:

Depending on the situation, you may be offered one of the following:

  • Replacement of the same item at no cost
  • Full refund to your original payment method
  • Partial refund if you prefer to keep the item despite a minor issue

In most cases, you will not be required to return a faulty item unless needed for assessment. If a return is required, we will cover the postage.

Please keep all packaging until the claim is resolved.

RETURN PROCESS

  1. Email us at furniturethings2024@gmail.com with your order number and reason for return.
  2. Our team will confirm eligibility and provide instructions.
  3. If a return label is provided, it must be used within 5 days to remain valid.
  4. Ship the item with tracking and keep proof of postage.

Unauthorized returns or items sent without approval may not be processed.

WHO PAYS FOR RETURN SHIPPING?

  • Faulty/Damaged items: We cover the return postage or may authorize disposal instead.
  • Incorrect item received: We cover all costs.
  • For heavy/bulky items, we may arrange couriers or propose alternative solutions if return shipping is impractical.

REFUNDS

Refunds are issued to the original payment method once the item is received and inspected (if a return is required).

Timeframes:

  • Card refunds: 5–12 business days
  • PayPal: 5–9 business days
  • Store credit: issued immediately

Refunds are processed in AUD. We are not responsible for bank currency conversion differences.

Change of Mind Policy

At Furniture Things, we take great care in preparing and dispatching your order. For this reason, we generally do not accept Change of Mind (COM) returns. This means no refunds, exchanges, or store credits are offered for Change of Mind on any item purchased.

However, in rare cases where a Change of Mind return is approved as a goodwill gesture, the following conditions will apply:

1. Request Timeframe

  • Your request must be submitted within 7 days from the date of delivery.
    Please contact us first before returning any item.

2. Condition of Returned Items

  • To be eligible for a COM return, the product must be:
  • Unopened
  • Unused
  • In original packaging
  • Including all manuals, parts, and accessories

Items returned without prior approval or items that arrive not in “as new” condition will not be eligible for credit.

3. Return Approval Process
Please email us with:

  • Photos or videos clearly showing the item’s condition
  • Your order number
  • Reason for requesting a Change of Mind return

Our team will review your request and advise if the item qualifies.

4. Return Shipping

  • All COM returns are at the customer’s own arrangement and cost, unless we provide a return label.
  • Items returned without contacting us first may not be accepted.

5. Store Credit & Fees

  • Approved Change of Mind returns are issued as a store credit, not a refund.
  • If we provide a return label:
    Store credit = order total minus initial postage, return postage, and a 20% restocking fee.
  • If we do not provide a return label:
    Store credit = order total minus initial postage and a 20% restocking fee, issued after our inspection team confirms the item is in “as new” condition.

6. Return to Sender (RTS)
If you request the order to be Returned to Sender before delivery, or the parcel is returned due to:

  • Incorrect address provided
  • Incomplete delivery information
  • Parcel unclaimed

These will be processed as Change of Mind returns and incur the same deductions listed above.